Hi Nelson,

Thank you for sharing insights on customer interview questions!

I came across your article while I was researching about how other designers and researchers conduct customer interviews to collect product feedback. I like the way you reframed those questions to give them a more neutral look. I asked all the don’ts you mentioned above when I first started hosting customer interviews. Your tips made so much sense when I looked back. I also wrote a post about my experience hosting remote customer interviews. I’m hoping to get your feedback on it. Thank you! :)